TORONTO, CANADA
OPEN TO RELOCATE

Bridging Logic
& Business Value.

I translate complex engineering realities into strategic business outcomes. Expert in Salesforce Ops, Incident Management, and Client Retention.

View Career Data GitHub Profile
94%
QA Score
L3
Support Tier
3+
Years Exp
CERTIFIED PROFESSIONAL
IBM

The Toolkit

SYSTEM_CAPABILITIES

Strategic Growth

Onboarding Retention QBRs

Technical Ops

Salesforce SQL Linux/Bash APIs

Incident Delivery

L3 Support JIRA Root Cause

Track Record

EXECUTION_HISTORY

Zedd Customer Solutions

Technical Client Success (Tier 3)
MAR 2023 - PRESENT

Serving as the primary technical bridge for enterprise clients. I focus on reducing time-to-resolution for critical L3 incidents while proactively identifying adoption blockers.

94.7%
Consistent
QA Score
Salesforce
Optimization

Lambton College

IT User Support Specialist
APR 2022 - NOV 2022

Managed hardware lifecycle and software deployment for faculty and students. Streamlined support tickets to ensure minimal downtime during critical academic periods.

Solutions

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Automation Suite

Automated Linux environment configuration tool. Reduces manual setup time by 90% via Bash scripting, demonstrating efficient workflow optimization.

BASH LINUX

Portfolio SPA

A responsive Single Page Application built with React. Features modern CI/CD pipelines, showcasing front-end literacy and deployment skills.

REACT CI/CD